https://www.amykleinerman.com/new-gallery daily 0.75 2020-09-04 https://static1.squarespace.com/static/59d6a81a18b27d7d96f735a2/t/5f52ab5836d8691d1274301a/1599253319113/ Project Index https://static1.squarespace.com/static/59d6a81a18b27d7d96f735a2/5f52ab35e84b91547b148729/5f52ab47b98ee063794bf76c/1599253319113/ Project Index https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1595974893750-NVDZKZ9AO5BO5BJK9OLW/Chat.png Project Index https://www.amykleinerman.com/customer-assist daily 0.75 2020-09-10 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1507665335115-UO6WA35Y453S2LEARPP3/Loan+Activity+%28Final%29 BillFloat Customer Assist End-to-End Design Some of the vocabulary in the application changed, but through visual design, the underlying structure remained constant https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511252460648-VS744P17RHT44A7FJVQN/2012-12-17+17.18.00.jpg BillFloat Customer Assist End-to-End Design For the primary users, customer service agents, we listed out tasks and highlighted key ones https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511253540986-NO2BZVFP8NA55TULO7D3/Customer+Lookup.gif BillFloat Customer Assist End-to-End Design Lookup is key for any service representative, so searching for customer records is the lead screen https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1507665149678-8ZQAMR6B4QSKJRY5ZKBJ/Loan+Activity+%28Wireframe%29 BillFloat Customer Assist End-to-End Design In the wireframes, I proposed features that customer service reps needed, including a list of all loan activity for a given customer. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511253433686-FWTE11C7DS602SHQDQ03/Customer+Lookup+Results.gif BillFloat Customer Assist End-to-End Design There may be more than one matching record for a successful search. Sometimes, these records are the same person and need to be merged. Other times, they may be people with similar names. There is always the option to search again. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1507665926437-OVNG6XOM7N5C8P1WX7HQ/User+Flow+%28Whiteboard%29 BillFloat Customer Assist End-to-End Design From those tasks, I outlined the customer service flow https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511253147896-6UZUMT1VXSLMUHMLBMBP/Customer+Record+-+Overview.gif BillFloat Customer Assist End-to-End Design On the overview page, a representative can easily see if a customer has any easy-to-solve problems. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511253042083-H1E5QVYCPZFJYUO1NXG8/Overview.png BillFloat Customer Assist End-to-End Design Additionally, the representative can see what types of loans the customer has, as well as the status of those loans. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1511253462093-BS0NRDQ7ZTEFIHWTMD85/Search+Results.png BillFloat Customer Assist End-to-End Design In the visual design, the search result is prioritized above the ability to conduct another search. Multiple result types are shown here. https://www.amykleinerman.com/resume daily 0.75 2023-05-23 https://www.amykleinerman.com/symphony-in-room-search daily 0.75 2020-09-11 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582157007655-V0AVK7JVKR3O65AJIF0V/slackroomnew.png Symphony In-Room Search Design & Testing Slack’s search looks at the entirety of the content available via the backend. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604539321-X2YT1X7G7UTYG1TMS4BX/tested1.00.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604539540-SCTR42KRZ4JUL8FMDX5I/tested1.01.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604541651-G0SO2BRSUIW8LPKBOXUT/tested1.02.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604542056-YSQFVXJDI6T6ZCOEXDND/tested1.03.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604544205-NL567S0XJ5IS3PTO8I7N/tested1.04.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604544257-QA7376A4KTTZL5AZJRTS/tested1.05.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604545618-61DO8RY2RJ9YOV4XTHKM/tested1.06.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599256367590-QTKUPH5S34NSTNDLOVGJ/image-asset.png Symphony In-Room Search Design & Testing Symphony’s grid in action. Multiple chat and workflow modules appear side-by-side in the same view. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582157439430-1017OAOOGAPLYGNH5FGG/docs.png Symphony In-Room Search Design & Testing Searching documents involves filtering https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582157676368-J7WY6CBVGSLL7AHWV8IQ/storyboard1.01.png Symphony In-Room Search Design & Testing - Results in place Related products like text editors showed highlighted results in place. The open room or document serves as the results page, rather than it appearing separately. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170672550-FCUDKJ7PLQFO6GBFEUJD/image-asset.png Symphony In-Room Search Design & Testing - Results in a grid module Symphony’s existing search put results in a grid module so that searching does not disturb existing chats. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170957492-4IYRJMZNJ84JY9RV6IPD/image-asset.png Symphony In-Room Search Design & Testing - Results in a sidebar Some competitors put search results in a sidebar. Symphony already used this space for chat details, so we wanted to try to co-opt this space for contextual search results. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170849057-G3EBQY05LJK72ZAJZZW8/image-asset.png Symphony In-Room Search Design & Testing The user can hit a button or keyboard shortcut to open the search sidebar. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170912195-5Y8PISJ3ZBJ377QZFN9O/image-asset.png Symphony In-Room Search Design & Testing Once in the sidebar, the cursor focuses on the search field. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170957492-4IYRJMZNJ84JY9RV6IPD/image-asset.png Symphony In-Room Search Design & Testing The user types and hits <enter> to fetch search results from the backend. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170989012-N2K9L71NGVVQYPI7J4SY/image-asset.png Symphony In-Room Search Design & Testing Selecting a result in the sidebar highlights the item within the chat. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582154888184-4CM914MK8EDM9HGTXO04/operators.png Symphony In-Room Search Design & Testing Symphony users could search within a room using operators in the global search bar. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170405068-M1MMOEVL4W885FS93RKE/storyboard4.01.png Symphony In-Room Search Design & Testing Before the user has invoked in-room search, just the chat is in focus. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170513261-JL9JMOU4W4LHOC6PBW3I/image-asset.png Symphony In-Room Search Design & Testing When the user launches the search, the operator is immediately added to the search bar. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170622108-PL29OXH2PYZA9KBW2N7W/image-asset.png Symphony In-Room Search Design & Testing The user can use search in a way that’s already familiar. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582170672550-FCUDKJ7PLQFO6GBFEUJD/image-asset.png Symphony In-Room Search Design & Testing Search results load in a new module. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604701918-847S29YDRPTO8VXBOZU2/tested4.01.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604702092-4B2VHO50YAL27JSQA7BW/tested4.02.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604706582-8D7V6CB3Y182H5W9V1HF/tested4.03.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604708367-E19HCHPXBDQNTRMHHZNY/tested4.04.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604712256-JWOXHFP8JQJZXO4O2R2J/tested4.05.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599604713496-ZUVT44M8TJPSPZBIDG7K/tested4.06.png Symphony In-Room Search Design & Testing https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582159085664-AJJKPUBH300M5TD6TDYD/storyboard1.01.png Symphony In-Room Search Design & Testing The shortcut opens a room-specific filter bar. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582159093650-NUSDO5U0GKUUDPCGFMU7/storyboard1.02.png Symphony In-Room Search Design & Testing Before the user has typed, no filtering occurs. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582159100364-IIWGGMR5LC00QHY5JXQJ/storyboard1.03.png Symphony In-Room Search Design & Testing Once the user types, matching strings are highlighted. Number of results and navigation appear. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1582159104497-EZOPQJ328DP3Z7TBI7SN/storyboard1.04.png Symphony In-Room Search Design & Testing The user can use the up and down arrows to navigate between results. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599812699660-XA2D1EKV2WADZ6OGZTX8/Implemented+1col+4.png Symphony In-Room Search Design & Testing When there is only one chat open, the in-room search functionality comes in from the right and allows the user to execute a full search with an implied in-room operator. Selecting the search result in the panel would highlight the corresponding result in the main body of the chat. This right-most panel was originally used to display chat information, and we co-opted it for search. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599812699970-RDHF4GSJ7BDAAIW3Q6TT/Implemented+2col+4.png Symphony In-Room Search Design & Testing With two chats open, side-by-side, the in-room search functionality comes into the canvas in the same way. The chat in focus is highlighted, and there is sufficient room in this canvas to view both the chat and search panel. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599812700841-KTM762A3WU5X4VLR2432/Implemented+3col+4.png Symphony In-Room Search Design & Testing At small widths, usually with three or more chats open side-by-side, the in-room search panel takes over the entire chat canvas, rather than appearing beside the chat. I preferred this to a partial overlay, where the user could see a sliver of the original chat. One negative of the smaller width was a decrease in context, as the user would have to flip back and forth between the chat and results. https://www.amykleinerman.com/about daily 0.75 2023-07-25 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596615469054-85GP5H9M48VUTSFYK3J4/L1000798_pf.jpg About Photo credit: SmugMug https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/af038a30-0b82-48cf-9a91-a3e3e7341704/EA96E96A-0B5D-46E5-8AE1-FF12251915FE.jpg About https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599253783838-3E19PMIHCO1ZD6S2NVD5/20200205-007.jpg About Photo credit: R. George Komoto https://www.amykleinerman.com/home daily 1.0 2023-07-25 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596484393568-BOXIOMXMHPOJR1GF1TMC/List.png Home - Designing Accessibility into Symphony https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613842696-MI0BN9W7V9KKCE4BJ81T/04-00%402x.png Home - Adobe Target Recommendations Redesign https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596609733444-MBOKWZT7JCCZAR0HQ7AM/20200205-062.jpg Home Kicking off a Hexagon UX Mentorship event. Photo credit: R. George Komoto https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599812699970-RDHF4GSJ7BDAAIW3Q6TT/Implemented+2col+4.png Home - Symphony In-Room Search Design and Testing https://www.amykleinerman.com/symphony-a11y daily 0.75 2023-05-23 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1595974490936-2W2ST1AFY4FJ580R4G5M/Desktop+styleguide+-+Blue+Theme.png Designing Accessibility into Symphony Color is the first thing most folks think about when they hear the word “accessibility.” Shown here: an accessible color palette for Symphony 1.5. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596494287991-R7IZI01DU2UNUILRYF8V/Frame+2.png Designing Accessibility into Symphony - Landmark Documentation Users of Symphony 2.0 could launch the landmarks toolbar with a keyboard shortcut. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596494304066-NPITCHLKV758H6I4UGG0/List.png Designing Accessibility into Symphony - Tab Order Documentation An example of tab order documentation for a landmark within the Symphony 2.0 application. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596491353804-V21UQOAPBUJG58N95OKP/Principles+1.png Designing Accessibility into Symphony - Support keyboard navigation Jacob navigates Symphony using a keyboard and no mouse. To make navigation easier for him we divided Symphony into large functional areas called landmarks. Within a landmark, he can navigate between interactive elements using the tab key. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596491368559-JBZ75NNTZG1NIPHGH8MN/Principles+2.png Designing Accessibility into Symphony - Make sure users do not lose context Jacob relies on explicit actions to preserve his understanding of where he is within the app. Interactions we take for granted like popups and automatic, infinite scrolling can confuse and frustrate Jacob by making him lose his place. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596491384833-CZRQZLJ44QGSPEKJSGCC/Principles+3.png Designing Accessibility into Symphony - Consider screen reader output Jacob’s screen reader output is only as good as what the designer and engineer tell it to say. He needs helpful, illustrative images and functions described in words, and he doesn’t need to hear about decorative images that don’t help him accomplish his goals. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596491401903-2OP7RNGFNZNBTEJ3COZ3/Principles+Group+4.png Designing Accessibility into Symphony - Support partially-sighted users, too Just because Jacob is blind doesn’t mean every visually impaired user is. By ensuring proper contrast ratios, we could support people with low vision who often have a hard time reading text that does not stand out from its background. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1595975642553-X8P3OFFJ8XABMI5CDA8V/Jacob.png Designing Accessibility into Symphony Persona borrowed from “Meet Jacob” from A Web for Everyone by Sarah Horton and Whitney Quesenberry https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1595974893750-NVDZKZ9AO5BO5BJK9OLW/Chat.png Designing Accessibility into Symphony Before accessibility principles had been applied, Symphony 2.0 was not easily navigable via keyboard. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596492711490-56I64S2WLDB8PIX8S7DT/Text+Fields%402x.png Designing Accessibility into Symphony - Simple Component: Text Field Documented states, keyboard interactions, and tab orders for text fields within Symphony. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596493802373-LQI8Z8JIJ0ELIMFSAGWW/image-asset.png Designing Accessibility into Symphony - Complex Component: Calendar Documented tab orders and keyboard interactions for calendars within Symphony. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596494903085-9QI084FPLGPJLISFJWOT/A11Y+for+Designers.019.png Designing Accessibility into Symphony - Accessibility checklist The accessibility checklist I created for my designers to evaluate their work. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596494950150-RINAYOMKU5IVX17W6R9X/image-asset.png Designing Accessibility into Symphony - Designer's Documentation One of my fellow designer’s documentation for a feature within Symphony. https://www.amykleinerman.com/recommendations daily 0.75 2020-09-04 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596607858474-32QQJDMT7A35N8H3LSWD/2014-09-23+18.20.46_Original.JPG Adobe Target Recommendations Redesign - Option 1 This first option had marketers pick out one content type at a time and preview as they went. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596607865298-LRR6OOMJ2DC013WZ2XC4/2014-09-23+19.53.02_Original.JPG Adobe Target Recommendations Redesign - Option 2 This second option proposed a wizard where marketers could create an entire recommendation and preview it only after they had selected all the pieces. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613806879-E7WV82EW4HX2TLHQK57I/00-06%402x.png Adobe Target Recommendations Redesign - Step 1: Select element to replace Marketers select the element on the page they want to replace with a recommendation. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613831328-EFZNVKF8RJ0DDH3VYLS2/03-01%402x.png Adobe Target Recommendations Redesign - Step 2: Choose algorithm Marketers select an algorithm from their library. The product narrows down the possibilities based on the type of page. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613820721-T6B045XAYSVG9X2NZAYI/01-01%402x.png Adobe Target Recommendations Redesign - Step 3: Choose layout Next, marketers choose a layout to house their content. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613842696-MI0BN9W7V9KKCE4BJ81T/04-00%402x.png Adobe Target Recommendations Redesign - Step 4: Confirmation Lastly, marketers preview their recommendation. Technological constraints prevented us from doing live previews of the content, but we could point out errors. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596495646383-UV9N2AG361L3C0LQAUXV/nordstrompdp.png Adobe Target Recommendations Redesign On the far right of Nordstrom.com’s product detail page, an example of a column-style recommendation for items “People also viewed.” https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596496046424-DH1JQ530T2KCC4WQG6IY/10_Recs_Edit_Hover.png Adobe Target Recommendations Redesign The legacy Recommendations interface was entirely form-based. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596519565833-PA2FO2ZQPMP7LYX4860N/02-00b%402x.png Adobe Target Recommendations Redesign - Content error An error state shown when a marketer does not have enough content to fill a particular layout. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1599251538910-FMP329JZDUGFZVCG16R4/Artboard+1%402x.png Adobe Target Recommendations Redesign - Layout error To manipulate layout templates, marketers had to dive into HTML and add variables, which left then open to minor errors in code. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596519835616-4FGOKO3Y55LN3X0GH2SN/04-00%402x.png Adobe Target Recommendations Redesign A successfully-created Recommendation within Adobe Target. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596520789867-UCH09GRM1E8E8B85IG6Y/Algorithms.png Adobe Target Recommendations Redesign - Pre-packaged algorithms My product manager and I curated a number of vetted, prepackaged algorithms. Marketers could use these as-is or make copies to modify them slightly. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596520833644-SCF1S3ACU37JSQE01V71/Layouts.png Adobe Target Recommendations Redesign - Pre-packaged layouts We also build a larger library of basic layout templates (going from three starter options to ten) that marketers could use as jumping off points. https://www.amykleinerman.com/all-styles daily 0.75 2020-08-05 https://www.amykleinerman.com/home-1 daily 0.75 2020-08-06 https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596484393568-BOXIOMXMHPOJR1GF1TMC/List.png Home (Copy) - Designing Accessibility into Symphony Symphony’s initial product had not been built with assistive technologies in mind, and they were failing blind and other differently-abled users. We needed to make the Symphony 2.0 product accessible to continue our contracts with high profile customers. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596613842696-MI0BN9W7V9KKCE4BJ81T/04-00%402x.png Home (Copy) - Adobe Target Recommendations Redesign Adobe Target was losing market share because it was difficult to set up and use. In the push to improve the user experience, I led the end-to-end redesign of Recommendations, the last area needed to hit feature parity. https://images.squarespace-cdn.com/content/v1/59d6a81a18b27d7d96f735a2/1596609733444-MBOKWZT7JCCZAR0HQ7AM/20200205-062.jpg Home (Copy) Running a Hexagon UX Mentorship kickoff event. Photo credit: R. George Komoto https://www.amykleinerman.com/read-me daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/5052176b84aeb45fa5cfcc83/1377097104716-HDI53XJVV0DKZ24A3T68/51e453dee4b06abd3403c22e.png Read Me https://images.squarespace-cdn.com/content/v1/5052176b84aeb45fa5cfcc83/1377096775448-0L7B4Q54H1VLOGFF1DPR/synthetica+%2820130821%29.jpg Read Me https://images.squarespace-cdn.com/content/v1/5052176b84aeb45fa5cfcc83/1377096507573-1MU42OOOOGIM9URAJ9D9/515c4225e4b0afec1218b21e.png Read Me